Regional Healthcare Operations Leader

NYU Langone; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

NYU Langone Health's Grossman School of Medicine seeks a Regional Operations Manager (FGP) for Manhattan to lead initiatives improving practice operations and patient access. You will partner with regional directors and site leaders to design and implement efficiency improvements across multiple FGP locations.

Responsibilities include managing daily operations, staffing, physician schedules, and performance dashboards, while ensuring HIPAA/compliance adherence and superior patient experience.

Qualifications

• Bachelor's degree and a minimum of five years of healthcare related experience, or an equivalent combination of education/training and experience, required.
• At least three years of experience managing complex healthcare related projects including performance improvement, patient access and workflow optimization.
• Demonstrates the ability to independently lead and support a wide array of projects to successful completion.
• Excellent oral and written communication skills as well as the interpersonal skills required to effectively communicate with all levels of the organization.
• Confident self-starter with excellent critical thinking, analytical, and organizational skills.
• Strong computer skills including Microsoft Office suite, Epic and Salesforce.

Responsibilities

• In partnership with FGP leadership and regional practice management, assess, design, and lead initiatives aimed at improving day-to-day practice operations and patient access.
• Collaborate with practice management and regional team to identify areas of focus, and implement new initiatives and best practices.
• Collaborate with various stakeholders within and outside of the region, to build and promote positive working relationships.
• Oversee regional daily practice operations including reception/phones, staffing and provider schedules, and workflows.
• Promote excellence in patient experience by monitoring feedback, responding to issues, and reinforcing best practices.
• Collaborate with physicians to communicate productivity metrics, support efficient workflows and optimize patient access.
• Identify and communicate issues or roadblocks to the regional management team/FGP leadership.
• Ensure enforcement and adherence to NYULH and FGP policies and procedures.
• Hires, onboards, trains and manages staff.

Skills

Communication

Analytical skills

Organizational skills

Microsoft Office

Epic

Salesforce

Project coordination

Education

Bachelor's degree

Master's degree (preferred)

Tools

Epic

Salesforce

Microsoft Office

Job description

NYU Langone Health's Grossman School of Medicine seeks a Regional Operations Manager (FGP) for Manhattan to lead initiatives improving practice operations and patient access. You will partner with regional directors and site leaders to design and implement efficiency improvements across multiple FGP locations.

Responsibilities include managing daily operations, staffing, physician schedules, and performance dashboards, while ensuring HIPAA/compliance adherence and superior patient experience.