Practice Manager: Sales, Operations & Service Growth

Serenity Mental Health Centers; Parker (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health coverage 90% employer-paid

401(k) retirement plan

Paid time off – 10 days to start, 15/1

10 paid holidays

Job summary

Serenity Mental Health Centers in Parker, CO, seeks a Practice Manager, Sales & Operations to own a high-volume service location—team, floor, numbers, sales pipeline, and member experience. You will lead visibly, coach for performance, and maintain high standards even when challenged.

A background blending operations and sales helps you hit targets without industry-specific experience. The role emphasizes revenue ownership, KPI tracking, and a strong customer service mindset, with a compensation

Qualifications

• 5+ years of leadership experience blending operations and sales.
• Proven track record of meeting and exceeding sales targets.
• Accountability to KPIs with data-driven decision making.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.
• Direct performance conversations with outcomes to show for them.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to revenue targets and KPIs.
• Set the performance standard for your team and coach through feedback and structured accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity’s service standards while identifying and converting sales opportunities.
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores to inform operational and commercial decisions.
• Identify underperformance early and address it with clarity and follow-through.

Skills

Leadership

Sales & Ops

KPI tracking

People management

Job description

Serenity Mental Health Centers in Parker, CO, seeks a Practice Manager, Sales & Operations to own a high-volume service location—team, floor, numbers, sales pipeline, and member experience. You will lead visibly, coach for performance, and maintain high standards even when challenged.

A background blending operations and sales helps you hit targets without industry-specific experience. The role emphasizes revenue ownership, KPI tracking, and a strong customer service mindset, with a compensation