Practice Manager: Sales & Operations, Bonus Eligible

Serenity Healthcare; Goodyear (AZ); Sur place; USD 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

90% employer-paid medical, dental, and

401(k) retirement plan

10 PTO days to start, 15 after year 1

Résumé du poste

Serenity Healthcare is seeking a Practice Manager, Sales & Operations to own a high-volume service location, leading the team, managing workflow, and driving revenue while maintaining top-tier service levels.

You will guide staff to meet revenue targets, monitor KPIs, and ensure operational excellence. The role offers a strong compensation package and comprehensive benefits, with a focus on both sales results and member experience.

Qualifications

• 5+ years of leadership experience with a demonstrated blend of operations management and sales
• Proven track record of meeting and exceeding sales targets
• Demonstrated accountability to KPIs
• Background in hospitality, upscale retail, or premium service operations is a strong advantage
• Direct performance conversations and outcomes showing results
• Proactive in identifying and fixing issues

Responsabilités

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
• Ensure every member interaction is efficient, professional, and reflects Serenity's level of service — while identifying and converting sales opportunities
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use data to guide decisions
• Identify underperformance early and address it directly, with clarity and follow-through

Description du poste

Serenity Healthcare is seeking a Practice Manager, Sales & Operations to own a high-volume service location, leading the team, managing workflow, and driving revenue while maintaining top-tier service levels.

You will guide staff to meet revenue targets, monitor KPIs, and ensure operational excellence. The role offers a strong compensation package and comprehensive benefits, with a focus on both sales results and member experience.