Practice Floor Leader – Vision Care Team

joinaegvision; Edgemont (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG is seeking an Assistant Practice Manager who will inspire and support the optical team, deliver exceptional patient care, and achieve meaningful business results on the practice floor.

The role supports the Practice Manager with daily operations, patient flow, team coordination, and service execution. It focuses on developing leadership and readiness for expanded responsibility over time in a fast-paced healthcare setting.

Qualifications

• Optical, optometric, healthcare, retail, hospitality, or comparable service/operations experience required.
• Experience in one or more optical or practice functions preferred.
• 1–2 years of leadership, lead, supervisory, or management experience preferred.
• High school diploma or equivalent.
• Demonstrated leadership capability required, which may include peer training, coaching others, owning a specific business area, supporting team development, or leading through influence without a formal management title.
• Ability and willingness to learn and function across multiple practice positions to support patient care, team coverage, and operational execution.
• Strong communication, organization, collaboration, and follow-up skills in a fast-paced patient care environment.
• Ability to reinforce expectations, model patient-centered service behaviors, and support basic coaching or training reinforcement.
• Ability to learn practice systems, technology, and workflow tools quickly.
• Related education preferred; equivalent experience may be considered.

Responsibilities

• Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real-time practice needs.
• Work actively on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
• Learn and support key practice roles, which may include patient care coordination, optical sales and service, technician/clinical support, patient handoffs, opening/closing routines, and other assigned responsibilities.
• Support assigned areas of responsibility based on practice needs, such as front desk flow, optical floor support, clinical/technician workflow, patient experience, team readiness, or daily operational routines.
• Help communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
• Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
• Reinforce patient-centered service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
• Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
• Help identify patient service concerns, workflow barriers, delays, remake opportunities, or communication gaps, escalating concerns as appropriate.
• Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
• Support practice readiness, including opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
• Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
• Serve as the designated practice point of contact in the Practice Manager’s absence, when assigned, while escalating matters outside of role authority.
• Perform other duties as assigned by the Practice Manager.

Skills

Leadership

Communication

Team coordination

Education

High school diploma or equivalent

Job description

AEG is seeking an Assistant Practice Manager who will inspire and support the optical team, deliver exceptional patient care, and achieve meaningful business results on the practice floor.

The role supports the Practice Manager with daily operations, patient flow, team coordination, and service execution. It focuses on developing leadership and readiness for expanded responsibility over time in a fast-paced healthcare setting.