Practice Experience Manager - MIPS & CMS Expert

Verana Health; Knoxville (TN); Hybrid; USD 57,000 - 71,000; Full time

Benefits offered by this job

Market-leading benefits

401(k) match

Flexible time off

Paid parental leave

Learning and wellness stipend

Job summary

Verana Health is seeking a Practice Experience Manager to drive customer satisfaction across assigned accounts. You will build relationships, educate clinicians on MIPS, and ensure accurate CMS data submissions while aligning with Verana Health’s fast-paced, collaborative culture.

Applicants should have healthcare knowledge, strong communication, and the ability to coordinate across multiple stakeholders. The role supports a hybrid model with in-office presence preferred in key hubs.

Qualifications

• Associates or Bachelor’s degree in Nursing, Healthcare Management, Health Informatics, Public Health or other relevant fields.
• Prior knowledge of clinical workflows in a healthcare setting (healthcare medical records and/or claims).
• Ability to coordinate or work in teams that involve multiple stakeholders and manage simultaneous tasks.
• Collaborative, iterative, results driven, and friendly.
• Excellent written and oral communication skills.
• Ability to set and manage priorities and articulate ideas to diverse audiences.
• Self-motivated and able to work in a fast-paced environment.

Responsibilities

• Build and maintain effective internal and external relationships.
• Provide comprehensive support and education for navigating the MIPS program.
• Assist clients in understanding and adhering to MIPS requirements and data analysis.
• Stay up-to-date with the Quality Payment Program and educate clinicians and staff.
• Ensure precise and timely submission of MIPS data to CMS within deadlines.
• Maintain expertise on CMS regulations and EUC exemptions.
• Be the internal champion for practice needs across Verana Health.
• Follow the established communication cadence with practices and document clearly.
• Navigate Verana Health applications (Google Suite, Salesforce, JIRA, Zendesk, Asana, Slack).
• Collaborate cross-functionally to define best practices and improve outcomes.

Skills

Healthcare teamwork

Excellent communication

Prioritization

Fast-paced adaptability

Education

Associates or Bachelor's degree in Nursing/Healthcare

Tools

Google Suite

Salesforce

JIRA

Zendesk

Asana

Slack

Job description

Verana Health is seeking a Practice Experience Manager to drive customer satisfaction across assigned accounts. You will build relationships, educate clinicians on MIPS, and ensure accurate CMS data submissions while aligning with Verana Health’s fast-paced, collaborative culture.

Applicants should have healthcare knowledge, strong communication, and the ability to coordinate across multiple stakeholders. The role supports a hybrid model with in-office presence preferred in key hubs.