Implementation Specialist – Persivia (USA)

Persivia; Marlborough (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A healthcare technology company is seeking an Implementation Specialist to enhance the onboarding experience for clients in the healthcare sector. This role involves managing the deployment of AI-driven solutions, coordinating data integrations, and conducting training for various stakeholders. The ideal candidate will possess significant healthcare IT experience and strong analytical skills, ensuring successful implementation and user adoption. Exceptional communication skills and the ability to manage multiple projects are essential for success in this position.

Qualifications

• 3–5+ years in healthcare IT, clinical systems, or implementations.
• Experience with healthcare data integrations.
• Strong analytical skills; SQL experience preferred.

Responsibilities

• Lead end-to-end implementation for new customers.
• Coordinate EHR/EMR integrations.
• Conduct role-based training for clinicians.

Skills

Healthcare IT experience

Data integration (HL7, FHIR)

Analytical skills

Project management

Communication skills

Job description

Experience success with Persivia's patented, proven, and AI-driven CMS TEAM Model solution. Learn More

Implementation Specialist – Persivia (USA)

Join our group of accomplished leaders in the healthcare sector and contribute to shaping the strategic course of our organization.

• Persivia Inc
• Marlborough, MA

Role Overview

The Implementation Specialist is responsible for delivering smooth, high-quality onboarding and deployment experiences for Persivia’s customers, including health systems, ACOs, physician groups, payers, and public health entities. This role ensures customers successfully adopt Persivia’s AI-powered population health, chronic care management, quality, VBC, and analytics solutions.

Key Responsibilities

1. Implementation & Onboarding

• Lead end-to-end implementation for new customers and product expansions.
• Conduct requirements gathering, workflow analysis, and solution design.
• Configure Persivia modules including CCM, TCM, RPM, VBC, Quality, Cohort Builder, Risk Adjustment and other modules.
• Manage timelines, deliverables, and go-live processes.

2. Data & System Integration

• Coordinate EHR/EMR integrations (Epic, Cerner, Athena, eClinicalWorks, etc.).
• Support interfaces for HL7, FHIR, CCDA, claims, ADT, labs, and device data.
• Validate data mapping, quality, and ingestion workflows.
• Partner with engineering to troubleshoot and validate technical readiness.

3. Customer Training & Change Management

• Conduct role-based training for clinicians, care managers, and operational teams.
• Document workflows, configurations, and SOPs.
• Support change management strategies to drive adoption.

4. Testing, QA, and Validation

• Lead UAT, workflow testing, and regression checks.
• Ensure configurations align with clinical and operational rules.
• Track issues until complete resolution.

5. Cross-Functional Collaboration

• Work with Product on requirements and customer feedback loops.
• Partner with Customer Success for post-go-live transition.
• Collaborate with Engineering/DevOps for technical readiness.

6. Project Management

• Manage multiple concurrent implementations with detailed organization.
• Maintain project plans, status updates, and risk logs.
• Communicate progress clearly to internal and external stakeholders.

Required Qualifications

• 3–5+ years in healthcare IT, clinical systems, or implementations.
• Experience with healthcare data: HL7, FHIR, claims, ADT, labs, or device integrations.
• Familiarity with EMR workflows and clinical terminology.
• Strong analytical skills; SQL experience preferred.
• Excellent communication skills with U.S. customer-facing experience.
• Ability to manage multiple projects in fast-paced environments.

Preferred Experience

• Experience implementing CCM, TCM, RPM, MIPS, VBC, Analytics or Quality programs.
• Exposure to value-based care and clinical program logic.
• Prior work in SaaS, population health, or analytics platforms.
• Understanding of HIPAA, PHI, and healthcare compliance.

Why This Role Is Elite

The Implementation Specialist ensures Persivia customers achieve successful onboarding, strong clinical outcomes, and long‑term value from our AI‑driven platform, making this role critical to Persivia’s growth and customer excellence.