Practice Experience Manager

Verana Health; Knoxville (TN); Hybrid; USD 57,000 - 71,000; Full time

Benefits offered by this job

Market-leading benefits

401(k) match

Flexible time off

Paid parental leave

Learning and wellness stipend

Job summary

Verana Health is seeking a Practice Experience Manager to drive customer satisfaction across assigned accounts. You will build relationships, educate clinicians on MIPS, and ensure accurate CMS data submissions while aligning with Verana Health’s fast-paced, collaborative culture.

Applicants should have healthcare knowledge, strong communication, and the ability to coordinate across multiple stakeholders. The role supports a hybrid model with in-office presence preferred in key hubs.

Qualifications

• Associates or Bachelor’s degree in Nursing, Healthcare Management, Health Informatics, Public Health or other relevant fields.
• Prior knowledge of clinical workflows in a healthcare setting (healthcare medical records and/or claims).
• Ability to coordinate or work in teams that involve multiple stakeholders and manage simultaneous tasks.
• Collaborative, iterative, results driven, and friendly.
• Excellent written and oral communication skills.
• Ability to set and manage priorities and articulate ideas to diverse audiences.
• Self-motivated and able to work in a fast-paced environment.

Responsibilities

• Build and maintain effective internal and external relationships.
• Provide comprehensive support and education for navigating the MIPS program.
• Assist clients in understanding and adhering to MIPS requirements and data analysis.
• Stay up-to-date with the Quality Payment Program and educate clinicians and staff.
• Ensure precise and timely submission of MIPS data to CMS within deadlines.
• Maintain expertise on CMS regulations and EUC exemptions.
• Be the internal champion for practice needs across Verana Health.
• Follow the established communication cadence with practices and document clearly.
• Navigate Verana Health applications (Google Suite, Salesforce, JIRA, Zendesk, Asana, Slack).
• Collaborate cross-functionally to define best practices and improve outcomes.

Skills

Healthcare teamwork

Excellent communication

Prioritization

Fast-paced adaptability

Education

Associates or Bachelor's degree in Nursing/Healthcare

Tools

Google Suite

Salesforce

JIRA

Zendesk

Asana

Slack

Job description

Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings.

Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital.

We are driven to create quality real-world data in ophthalmology, neurology, urology, andoncology to accelerate quality insights across the drug lifecycle and within medical practices. Additionally, we are driven to advance the quality of care and quality of life for patients. DRIVE defines our internal purpose and is the galvanizing force that helps ground us in a shared corporate culture. DRIVE is: Diversity, Responsibility, Integrity, Voice-of-Customer and End-Results. Click here to read more about our culture and values.

Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, MN, MD, MI, NC, NJ, NV, NY, OH, PA, SC, TN, TX, UT, WA, WI All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply.

Candidates based in the Bay Area, New York City, and Knoxville, Tennessee will be give priority consideration. For these locations, the position will follow a hybrid work model, with 3 days per week in office and the remaining days working from home.

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*

Why Join Us?

Verana Health is revolutionizing patient care and clinical research by utilizing physician expertise and artificial intelligence to unlock the true potential of real-world data. With exclusive access to the world's largest patient data sources in oncology, ophthalmology, neurology, and urology Verana is powering real-world evidence generation. Clinicians utilize these insights to improve the quality of care and quality of life for patients, and life sciences companies rely on the insights to accelerate the development of new therapies. Verana is backed by industry leaders like Johnson & Johnson Innovation – JJDC, Inc., Novo Growth, GV, Casdin Capital, and Merck Global Health Innovation Fund. Join us to bring innovation at scale and improve patient outcomes!

We offer comprehensive benefits that include:

• Market-leading medical, dental, and vision insurance plans
• 401(k) match
• Flexible time off programs
• Paid parental leave
• Annual learning and wellness stipend

More About Verana

• We believe that diverse teams build better products and experiences. We are committed to creating an inclusive environment where every employee feels valued, respected, and empowered to do their best work. We welcome and encourage applications from people of all backgrounds, identities, and lived experiences.
• Candidates must be legally authorized to work in the United States. We are unable to provide visa sponsorship (e.g., H-1B) or OPT/STEM extension support for this position at this time.
• While we are remote friendly, we have a preference for candidates within close commuting proximity to our Bay Area or NYC office hubs.

The Practice Experience Manager has primary ownership and accountability for customer satisfaction within assigned accounts. Their responsibilities include the following:

• Build and maintain effective internal and external relationships.
• Provide comprehensive support and education for navigating the Merit-Based Incentive Payment System (MIPS).
• Assist clients in understanding and adhering to MIPS program requirements (Quality, Promoting Interoperability, and Improvement Activities) and in gathering and analyzing healthcare data for accurate performance measure tracking.
• Stay up-to-date with the Quality Payment Program to effectively educate clinicians and staff on program changes, requirements, and best practices.
• Ensure precise and timely submission of MIPS data to CMS, in compliance with reporting deadlines.
• Maintain expertise on CMS regulations, offering guidance on hardship and extreme/uncontrollable circumstances (EUC) exemptions, eligibility, and participation criteria.
• Be the internal champion for the needs of the practice across all functions of Verana Health.
• Follow the established communication cadence with practice and maintain clear and concise documentation.
• Adapt to the fast paced environment allowing you to navigate the various technology applications provided within Verana Health. (Google Suite, SalesForce, JIRA, Zendesk, Asana, Slack).
• Collaborate cross functionally with teams to continue to define best practices and achieve better outcomes in our organization

Skills and Experience that Will Help You Succeed:

• Associates or Bachelors degree Nursing, Healthcare Management, Health Informatics, Public Health or other relevant fields.
• Prior Knowledge of clinical workflows in a healthcare setting (healthcare medical records and/or claims)
• Demonstrate ability to coordinate or work in teams that involve multiple stakeholders and manage simultaneous tasks.
• Collaborative, iterative, results driven, and friendly.
• Excellent written and oral communication skills.
• Ability to set and manage priorities judiciously and articulate ideas to both technical, clinical, and non-technical audiences.
• Exceptionally self-motivated and directed.
• Ability to work in a fast paced environment.

Bonus:

• Understanding of the CMS quality reporting programs and health information technology terminology.
• Experience in guiding clinicians through MIPS reporting and compliance.
• Experience working in a clinical environment such as a nurse, practice administrator, applications analyst, nurse administrator, or other relevant roles.
• Knowledge of healthcare technology systems and EHR (electronic health records) platforms.
• Certification in Medical Coding
• Project management certifications
• Experience with SalesForce

Final note:

You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Caution to Job Applicants: Be vigilant against potential scams. Verana Health will never ask for payment or personal information upfront. Verify company details, cross-check job offers, and trust your instincts. Any legitimate job offer will be received by a Verana Health email account (not via gmail, text or other means) Report suspicious activities to protect yourself and others in the job-seeking community.

Pay ranges may vary for market conditions, location, and experience.

National Pay Range

$56,640 - $70,800 USD