Practice Director: Growth & Client Experience

Henderson Engineers; Nevada; On-site; USD 151,000 - 227,000; Full time

Benefits offered by this job

401K match

Employee Stock Ownership Plan

Paid training

Performance bonuses

Health insurance

Paid time off

Volunteer time

Job summary

Henderson Engineers, Inc. is seeking a Practice Director to lead client experience, profitability, and innovation across our national practice.

The role emphasizes strategic leadership, project oversight, and team development in a dynamic, employee-owned environment. The Practice Director aligns sector goals, mentors staff, and drives performance while maintaining a strong client perspective and cross-service collaboration.

Qualifications

• Bachelor's degree in any engineering, construction management, science, technology, marketing, or business preferred.
• Ten (10) or greater years of relevant experience, with a minimum of five (5) years leadership/management experience.
• Experience in Supply Chain and/or Manufacturing.
• History of building strong teams to improve the client experience and drive business results.
• Proven track record in engaging with clients and maintaining effective relationships over time.
• Demonstrated ability to achieve measurable results based on client satisfaction.

Responsibilities

• Develops the annual budget for the practice in cooperation with the sector leadership team, tracks revenue margins and conducts budget reviews to maximize profits.
• Evaluates practice performance, adjusts operations accordingly, and provides reports and presentations on all aspects of practice performance as requested by the sector leadership.
• Oversees effective management of employee relations and personnel matters including all employment actions within the practice.
• Collaborates with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.
• Teams with Practice Managers to identify opportunities and gaps in employee development efforts and respond with appropriate action.
• Demonstrates an organization-wide mindset, cooperating across practice leadership to collectively meet sector goals.
• Maintains a national-level knowledge and presence across the practice and industry to inform project pursuits and execution.
• Builds and maintains client relationships across all geographically strategic locations.
• Mentors project staff on client expectations, service standards, and practice trends.
• Utilizes all service lines to grow presence within the practice and better support clients.
• Manages client experience to ensure a profitable market share within a practice, aligns client maintenance and development with sector growth strategies.
• Teams with marketing staff to generate proposals and determine a profitable fee structure that aligns with sector strategy.
• Assists sector leadership of assigned sector and/or other sectors, as needed, to develop and/or implement plans for growth and development.

Skills

Leadership

Client relations

Strategic planning

Project management

Supply chain

Team building

Communication

Integrity

Quality orientation

Continuous learning

Education

Bachelor's degree (engineering, construction management, science, technology, marketing, or business)

Job description

Henderson Engineers, Inc. is seeking a Practice Director to lead client experience, profitability, and innovation across our national practice.

The role emphasizes strategic leadership, project oversight, and team development in a dynamic, employee-owned environment. The Practice Director aligns sector goals, mentors staff, and drives performance while maintaining a strong client perspective and cross-service collaboration.