Practice Coordinator II - Patient Scheduling & Front Desk

Dana-Farber Cancer Institute; Foxborough (MA); On-site; USD 58,000 - 63,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, is seeking a Practice Coordinator II to deliver premier patient and family services. You will handle check-in/out, collect demographics and insurance details, and assist patients with wayfinding within the Cancer Center.

You will coordinate complex scheduling and document care activities using Meditech and related systems. The role emphasizes teamwork, accurate data entry, and effective communication with patients, physicians, and staff to ensure

Qualifications

• Associates degree; 3 years of equivalent experience required.
• Healthcare setting experience preferred.
• Knowledge of medical terminology required.
• Ability to multi-task and work in a team.

Responsibilities

• Provide appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments.
• Perform front desk check-in and check-out functions.
• Obtain detailed clinical information face-to-face, by telephone or electronically.
• May provide basic information regarding the need for insurance referral(s).
• Coordinate care with main campus and facilitate appointments; track referrals and generate reports.

Skills

Medical terminology

Customer service

Scheduling

EMR systems

Multi-tasking

Verbal & written communication

Education

Associate degree or equivalent experience

Tools

Meditech

Job description

Dana-Farber Cancer Institute in Boston, MA, is seeking a Practice Coordinator II to deliver premier patient and family services. You will handle check-in/out, collect demographics and insurance details, and assist patients with wayfinding within the Cancer Center.

You will coordinate complex scheduling and document care activities using Meditech and related systems. The role emphasizes teamwork, accurate data entry, and effective communication with patients, physicians, and staff to ensure