Patient Services & Scheduling Coordinator

South Shore Health; South Weymouth (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Dana-Farber Cancer Institute is seeking a Practice Coordinator to support administrative duties across oncology practices. You will handle scheduling, patient check-in/check-out, in-person and telephone interactions, and coordination of referrals and financial counseling, working closely with the Access Management team at the Longwood campus.

The role emphasizes patient flow, documentation, and coordination of complex visit schedules, with a focus on professional conduct, timely communication,

Qualifications

• Associate’s degree and/or 2 years equivalent experience preferred.
• 2 years of customer service experience required; healthcare experience is a plus.
• Knowledge of managed care policies and medical terminology is a plus.
• Excellent verbal and written communication skills required.

Responsibilities

• Provide administrative support for the practice and coordinate patient flow.
• Check-in & check-out patients; verify demographics and insurance, schedule follow-ups.
• Coordinate appointments and ancillary services using Epic and other systems; manage referrals and authorizations.

Skills

Customer service

Communication skills

Multi-tasking

Education

Associate’s degree

2 years equivalent experience preferred

Tools

Epic

Job description

Dana-Farber Cancer Institute is seeking a Practice Coordinator to support administrative duties across oncology practices. You will handle scheduling, patient check-in/check-out, in-person and telephone interactions, and coordination of referrals and financial counseling, working closely with the Access Management team at the Longwood campus.

The role emphasizes patient flow, documentation, and coordination of complex visit schedules, with a focus on professional conduct, timely communication,