Senior Clinical Scheduling Specialist II

MFS Investments; Boston (MA); On-site; USD 51,000 - 58,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, is seeking a Clinical Scheduling Specialist I to manage patient appointments with expertise across multiple providers. The role requires coordination with physicians, nurses, and researchers while upholding Dana-Farber's customer service standards.

You will obtain clinical details, assist with insurance referrals, and ensure accurate scheduling and billing processes within established protocols.

Qualifications

• Bachelor's degree preferred in health administration or related field.
• 12-18 months of experience as a Clinical Scheduling Specialist I required.
• Experience with scheduling systems and knowledge of department scheduling guidelines.

Responsibilities

• Schedule appointments ranging in complexity for existing patients per department guidelines.
• Obtain detailed clinical information face-to-face, by phone or electronically.
• Triaging calls and directing patient flow within scope of knowledge and authority.
• Serve as liaison between patient, family, and provider; resolve issues or escalate as needed.
• Prepare, open, and close provider schedules and handle daily schedule changes.
• Participate in training for new hires and contribute to quality improvement initiatives.

Skills

Problem solving

Critical thinking

Customer service

Education

Bachelor's degree in health administration or related field

Job description

Dana-Farber Cancer Institute in Boston, MA, is seeking a Clinical Scheduling Specialist I to manage patient appointments with expertise across multiple providers. The role requires coordination with physicians, nurses, and researchers while upholding Dana-Farber's customer service standards.

You will obtain clinical details, assist with insurance referrals, and ensure accurate scheduling and billing processes within established protocols.