Practice Coordinator - Front Desk & Patient Care

LifeStance Health Inc.; Lakewood (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Practice Coordinator to manage front office operations at our Lakewood, CO practice.

You will ensure quality customer service for in-person and remote patients and clinicians, support scheduling, billing, and portal issues, and help maintain a positive patient experience. Responsibilities include greeting patients, managing front desk duties, coordinating with clinicians, verifying insurance, collecting co-payments, and triaging urgent requests while

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Ability to multitask and prioritize duties to support high-quality patient experience.
• Proficient in using computer software applications (Microsoft Office & EMRs) and HIPAA compliance.

Responsibilities

• Create a positive work environment and support clinician engagement activities.
• Conduct schedule prep for patients to ensure paperwork and demographics are accurate.
• Handle general office duties and maintain a clean, professional reception area.
• Provide exceptional customer service and assist patients with telehealth access and portal issues.
• Greet and check patients in/out and manage front desk responsibilities.
• Collect co-payments and verify insurance eligibility; assist with billing questions.

Skills

Multitask

Communication

Independent worker

HIPAA compliance

Interpersonal skills

Customer service

Education

High School or equivalent (required)

Associate/Bachelor's degree preferred

Tools

MS Office

EMRs

Job description

LifeStance Health Inc. is seeking a Practice Coordinator to manage front office operations at our Lakewood, CO practice.

You will ensure quality customer service for in-person and remote patients and clinicians, support scheduling, billing, and portal issues, and help maintain a positive patient experience. Responsibilities include greeting patients, managing front desk duties, coordinating with clinicians, verifying insurance, collecting co-payments, and triaging urgent requests while