Practice Assistant - Urology Surgery

The General Hospital Corporation; Newton (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

The General Hospital Corporation, part of Mass General Brigham, is seeking a Practice Assistant for the Urology Surgery team to support patients and the day-to-day operations of a busy clinical practice.

You will combine customer service, scheduling, and administrative coordination to help patients navigate their care and keep the practice running efficiently. This on-site role is based at 2000 Washington Street with a 40-hour work week and a day shift.

Qualifications

• High School Diploma or equivalent.
• 2-3 years of office experience.
• Proficiency with Microsoft Office Suite and general office systems and procedures.
• Strong written and verbal communication skills.
• Excellent organization and time-management skills.

Responsibilities

• Greet and assist patients and provide support throughout the visit process.
• Schedule patient appointments and maintain accurate appointment records.
• Answer incoming calls, respond to routine questions, take messages, and coordinate scheduling needs.
• Support patient registration, billing, document scanning, medical records, and laboratory result requests.
• Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
• Serve as a resource for scheduling, registration, and billing systems and assist with training others.
• Perform additional specialized scheduling functions, including surgical scheduling and schedule changes/blocking.
• Provide general administrative support, including correspondence, forms, records, mail, and faxes.

Skills

Customer service

Scheduling

Office coordination

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join our Urology Surgery team as a Practice Assistant and play an important role in creating a smooth, welcoming experience for patients while supporting the day-to-day operations of a busy clinical practice. In this role, you'll combine customer service, scheduling, and administrative coordination to help patients navigate their care and keep the practice running efficiently.

What You'll Do

• Greet and assist patients and provide support throughout the visit process.
• Schedule patient appointments and maintain accurate appointment records.
• Answer incoming calls, respond to routine questions, take messages, and coordinate scheduling needs.
• Support patient registration, billing, document scanning, medical records, and laboratory result requests.
• Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
• Serve as a resource for scheduling, registration, and billing systems and assist with training others.
• Perform additional specialized scheduling functions, which may include surgical scheduling and schedule changes/blocking .
• Provide general administrative support, including correspondence, forms, records, mail, and faxes.

What You'll Bring

• High School Diploma or equivalent required .
• 2-3 years of office experience required .
• Proficiency with Microsoft Office Suite and general office systems and procedures.
• Strong written and verbal communication skills.
• Excellent organization and time-management skills with the ability to manage multiple priorities.
• A professional, patient-focused approach and the ability to resolve routine issues effectively.

If you're an organized, service-oriented professional who enjoys helping patients and supporting a collaborative clinical team,

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 2000 Washington Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $17.71 - $24.94/Hourly
• Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize emplo