Patient Service Associate

Jobtailor; Raleigh (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Jobtailor in Raleigh, NC is seeking an organized clinic support specialist to coordinate daily patient flow and maintain accurate medical records. You will handle check-in, billing, and chart preparation while ensuring consent forms are properly signed and documentation is current.

The role requires strong communication skills, attention to detail, and proficiency with Maestro Care. It offers on-site work in a healthcare setting with opportunities to support physicians and nursing staff.

Qualifications

• Knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience directly communicating and providing service to patients or the public; preferably in a healthcare-related field.
• Experience effectively coordinating multiple tasks or activities.
• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work.
• Ability to provide oral and written instructions.
• Ability to interact tactfully with customers and establish and maintain effective relationships.
• Ability to apply departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.

Responsibilities

• Coordinate and participate in daily clinic preparation activities
• Review next-day patients and complete next-day preparation activities
• Enter pre-visit orders and prepare new patient charts
• Manage medical records, reports, forms, and related documentation
• Check in patients and verify and update demographic information in Maestro Care
• Identify appropriate patient visit accounts
• Present and explain required forms and obtain signatures
• Manage check-in files and alerts in Maestro Care
• Collect and post copayments and account balances
• Process insurance cards and patient-specific chart documents
• Coordinate laboratory tests and procedures
• Prepare, audit, batch, and post encounter forms and charges
• Schedule tests, procedures, ancillary services, and return appointments
• Explain billing and determine cash collection amounts based on insurance plans
• Check out patients
• Answer telephones and accurately distribute messages and medical information to physicians, nurses, and others

Skills

Patient coordination

Verbal and written communication

Data entry

Medical terminology

Organization skills

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

• Coordinate and participate in daily clinic preparation activities
• Review next-day patients and complete next-day preparation activities
• Enter pre-visit orders and prepare new patient charts
• Manage medical records, reports, forms, and related documentation
• Check in patients and verify and update demographic information in Maestro Care
• Identify appropriate patient visit accounts
• Present and explain required forms and obtain signatures
• Manage check-in files and alerts in Maestro Care
• Collect and post copayments and account balances
• Process insurance cards and patient-specific chart documents
• Coordinate laboratory tests and procedures
• Prepare, audit, batch, and post encounter forms and charges
• Schedule tests, procedures, ancillary services, and return appointments
• Explain billing and determine cash collection amounts based on insurance plans
• Check out patients
• Answer telephones and accurately distribute messages and medical information to physicians, nurses, and others

Requirements

• Knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience directly communicating and providing service to patients or the public; preferably in a healthcare-related field
• Experience effectively coordinating multiple tasks or activities
• Strong verbal and written communication
• Basic PC and data entry skills
• Knowledge of medical terminology and telephone etiquette
• Ability to organize and prioritize work
• Ability to provide oral and written instructions
• Ability to interact tactfully with customers and establish and maintain effective relationships
• Ability to apply departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms

Core Competencies

Demonstrates proficiency in patient coordination, medical record management, and effective communication within a healthcare setting. Capable of organizing tasks, managing patient interactions, and ensuring compliance with departmental policies.

Highest-signal resume keywords

• Patient Coordination
• Medical Record Management
• Verbal And Written Communication
• Data Entry Skills
• Knowledge Of Medical Terminology

ATS Optimization Keywords

Hard Skills

• Data Entry
• Medical Record Management
• Patient Chart Preparation
• Insurance Processing
• Billing Procedures
• Laboratory Test Coordination
• Appointment Scheduling
• Encounter Form Preparation
• Demographic Information Verification
• Copayment Collection

Soft Skills

• Customer Service
• Organizational Skills
• Interpersonal Skills
• Prioritization
• Tactful Interaction

Industry Keywords

• Healthcare
• Patient Interaction
• Medical Terminology
• Telephone Etiquette
• Departmental Policies

Tools & Technologies

• Maestro Care