Power Systems Service Manager — Growth and Leadership

Western States Careers; Pasco (WA); On-site; USD 80,000 - 123,000; Full time

Job summary

Western States Equipment Company in Pasco, WA seeks a Service Supervisor for our Power Systems team. You will lead a diverse group of CSRs and technicians, manage budgets, and uphold safety and service standards across our western markets.

The role requires five years in Power/Power Generation, three years in supervision, and proficiency with AX/D365, Vision Link, and Microsoft Office. You will drive safety and customer care commitments while delivering operational excellence.

Qualifications

• Proof of high school diploma or GED.
• Associates Degree preferred.
• Five years experience in Power and Energy/Power Generation/Power Systems.
• Three years of supervisory experience required.
• Valid driver's license and acceptable driving record.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Supervises employees; conducts annual performance reviews and determines compensation increases.
• Manages store financial goals & budget; updates yearly budget and manages expenses.
• Communicates service goals, provides resources and direction, and ensures goals are met.
• Coaches and advises CSRs, Team Supervisors, and Field Service Supervisors to ensure positive relations and adherence to processes.
• Maintains a safe and productive work environment with the Corporate Safety Director.
• Addresses customer inquiries and resolves complaints; grows market position and customer satisfaction.

Skills

Microsoft Excel

Communication

Leadership

Planning

Prioritization

Self-motivation

Education

High school diploma

Associate degree

Tools

AX

D365 Cat Interact

Vision Link

SIS

D365 Interact

Job description

Western States Equipment Company in Pasco, WA seeks a Service Supervisor for our Power Systems team. You will lead a diverse group of CSRs and technicians, manage budgets, and uphold safety and service standards across our western markets.

The role requires five years in Power/Power Generation, three years in supervision, and proficiency with AX/D365, Vision Link, and Microsoft Office. You will drive safety and customer care commitments while delivering operational excellence.