Power Systems Field Service Lead

Western States Careers; Pocatello (ID); On-site; USD 74,000 - 115,000; Full time

Job summary

Western States Careers is seeking a Power Systems - Service leader to supervise PSD teams and ensure safe, efficient repairs of power systems equipment. The role requires strong leadership, customer service, and technical expertise, with minimal supervision.

The position emphasizes safety, accurate scheduling, and adherence to quality controls, while coordinating with technicians and supervisors to meet repair outcomes and regulatory requirements.

Qualifications

• Five years minimum experience servicing Power Systems equipment.
• CAT generators, ATSs & switchgear experience preferred.
• Valid driver's license with acceptable driving record.
• Must communicate in English (read/write).

Responsibilities

• Ensure safety policies and procedures are followed at all times.
• Lead PSD employees and manage performance reviews and development plans.
• Monitor and manage repair work flow to meet customer promises and budgets.
• Coordinate tooling needs and support up-sell opportunities to customers.
• Oversee inspections and quality control throughout the repair process.

Skills

Power Systems expertise

Leadership

Prioritization

Organizational skills

Customer service

Microsoft Office

Conflict resolution

Written & verbal communication

Self-starter

English proficiency

Education

GED

Associate degree (preferred)

Tools

Microsoft Office

Service scheduling tool

SIS/Parts books

Job description

Western States Careers is seeking a Power Systems - Service leader to supervise PSD teams and ensure safe, efficient repairs of power systems equipment. The role requires strong leadership, customer service, and technical expertise, with minimal supervision.

The position emphasizes safety, accurate scheduling, and adherence to quality controls, while coordinating with technicians and supervisors to meet repair outcomes and regulatory requirements.