Power Systems Field Service Lead

Western State CAT; Pocatello (ID); On-site; USD 74,000 - 115,000; Full time

Job summary

Western State CAT in Idaho is seeking an experienced Power Systems - Service professional for a full-time position. The role emphasizes leadership of PSD staff, safety, and meeting repair commitments while coordinating tools and parts for complex power systems tasks.

The ideal candidate has at least five years of Power Systems experience, a valid driver's license, and strong communication skills to manage customer expectations and ensure quality outcomes.

Qualifications

• Proof of high school diploma or GED.
• Associates Degree from an accredited vocational school preferred.
• Five years minimum experience working on Power Systems Equipment required. Caterpillar Generators, ATS’s & Switchgear experience preferred.
• One year prior management experience, with customer service and P&L responsibility.
• Valid driver's license and acceptable driving record required.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Actively cares, promotes, manages, and advocates safety at Western States and ensures a safe work environment.
• Maintains clean personal work areas and adheres to PPE policies.
• Supervises PSD employees; conducts performance reviews and manages development plans.
• Monitors and manages repair processes, tools, and scheduling to meet promised dates.
• Coordinates tooling and up-sell opportunities with PSD team and customers.
• Oversees quality control, inspections, and post-repair actions.
• Ensures break-even outcomes for goodwill and warranty decisions.
• Follows safety policies and company guidelines at all times.

Skills

Power systems repair

Team leadership

Prioritization

Organizational skills

Customer service

MS Office

Conflict resolution

Communication

Self-motivation

Education

High school diploma or GED

Associate degree preferred

Power systems experience

Management experience

Valid driver's license

Job description

Western State CAT in Idaho is seeking an experienced Power Systems - Service professional for a full-time position. The role emphasizes leadership of PSD staff, safety, and meeting repair commitments while coordinating tools and parts for complex power systems tasks.

The ideal candidate has at least five years of Power Systems experience, a valid driver's license, and strong communication skills to manage customer expectations and ensure quality outcomes.