Power Systems Service Leader

Western States Equipment; Pasco (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Western States Equipment is seeking a supervisor to lead a team and drive service excellence in our Washington area operation. The role focuses on staffing, performance reviews, and budget stewardship to meet financial goals while upholding safety and customer care commitments.

You will coach CSRs and field supervisors, ensuring adherence to process quality and timely completion of work orders, with a strong emphasis on safety and customer satisfaction.

Qualifications

• Proof of high school diploma or GED.
• Associates degree preferred.
• Five years supervisory experience preferred.
• Must be able to communicate in English.

Responsibilities

• Supervises employees and conducts annual performance reviews.
• Manages store financial goals and budget, updating yearly.
• Coaches Customer Service Representatives and Supervisors to ensure customer satisfaction.
• Maintains safety standards and a productive work environment.
• Ensures compliance with company policies and warranty/service guidelines.

Skills

Microsoft Excel

Leadership

Conflict resolution

Customer service

Education

High school diploma

Associates degree

Tools

AX

D365 Cat Interact

Job description

Western States Equipment is seeking a supervisor to lead a team and drive service excellence in our Washington area operation. The role focuses on staffing, performance reviews, and budget stewardship to meet financial goals while upholding safety and customer care commitments.

You will coach CSRs and field supervisors, ensuring adherence to process quality and timely completion of work orders, with a strong emphasis on safety and customer satisfaction.