Senior Power Systems Service Leader

Western State CAT; Pasco (WA); On-site; USD 80,000 - 123,000; Full time

Job summary

Western States Equipment Company is seeking a Power Systems - Service supervisor for a full-time position in the United States. The role oversees staff, budgets, safety, and customer relations while guiding service goals and daily operations.

The ideal candidate has at least five years in Power/Power Systems, three years of supervisory experience, and strong leadership and communication skills. A valid driver’s license is required, and Caterpillar experience is preferred.

Qualifications

• Proof of high school diploma or GED.
• Associates Degree from an accredited vocational school preferred.
• Five years experience in Power and Energy/Power Generation/Power Systems required. Caterpillar experience preferred.
• Three years of supervisory experience required.
• Valid driver’s license and acceptable driving record required.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Supervises employees. Performs annual performance review and determines compensation increases.
• Manages store financial goals & budget. Updates and revises budget yearly in accordance with company guidelines.
• Communicates Service goals, provides resources and direction, and ensures goals are met.
• Coaches and advises CSRs, Team Supervisors, and Field Service Supervisors to ensure positive employee and customer relations.
• Works with the Corporate Safety Director to provide a safe work environment.
• Maintains good working relationships with staff and other departments.
• Use Microsoft Suites and applicable systems to perform daily duties.

Skills

Conflict resolution

Written and verbal communication

Leadership

Interpersonal relationship building

Prioritization

Self-starter

Microsoft Office

Education

High school diploma or GED

Associates degree (preferred)

Tools

AX

D365 Cat Interact

Microsoft Office Suite

Job description

Western States Equipment Company is seeking a Power Systems - Service supervisor for a full-time position in the United States. The role oversees staff, budgets, safety, and customer relations while guiding service goals and daily operations.

The ideal candidate has at least five years in Power/Power Systems, three years of supervisory experience, and strong leadership and communication skills. A valid driver’s license is required, and Caterpillar experience is preferred.