Lift Truck Service Lead - Tech Team Coach

Thompson Tractor Company; Dothan (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Thompson Tractor Company in Dothan, AL is seeking a Service Supervisor to lead a team of 5–15 technicians, coordinate service dispatch, and ensure customer needs are met at the highest level. You will support the Service Dispatcher and Service Advisor with calls, quotes, estimates, and work order management.

The role emphasizes coaching, planning, and communication with customers and colleagues, maintaining technician performance, and minimizing downtime while upholding safety and quality

Qualifications

• High school diploma or equivalent required.
• Experience as a Service Technician preferred.
• Proficiency with Word and Excel required.
• Strong communication and teamwork skills.

Responsibilities

• Lead and coach a team of 5–15 technicians.
• Support Service Dispatcher/Advisor in daily tasks.
• Handle calls, quotations, and estimates.
• Open/close work orders and adjust time on orders.
• Dispatch field technicians and assign shop jobs.
• Mentor less experienced technicians.
• Maintain customer communication and service status.
• Monitor performance and customer satisfaction.

Skills

Verbal communication

Microsoft Office

Technical

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft SharePoint

Microsoft Dynamics AX 2012

Job description

Thompson Tractor Company in Dothan, AL is seeking a Service Supervisor to lead a team of 5–15 technicians, coordinate service dispatch, and ensure customer needs are met at the highest level. You will support the Service Dispatcher and Service Advisor with calls, quotes, estimates, and work order management.

The role emphasizes coaching, planning, and communication with customers and colleagues, maintaining technician performance, and minimizing downtime while upholding safety and quality