Supervisor II - EPG

Thompson Tractor Company; Panama City (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Thompson Tractor Company is seeking a Power Systems Service Supervisor to lead the Power Systems Service team, oversee 5–15 technicians, and ensure top-tier customer service. You will coordinate job planning, quotes, parts, and manpower while mentoring technicians and supporting dispatch duties.

The role requires strong leadership, hands-on service experience, and comfort with Microsoft Office tools; duties include training, safety, and collaboration with internal departments.

Qualifications

• High school diploma or the equivalent required.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
• Experience working as a Service Technician preferred.

Responsibilities

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, quoting, parts availability, and manpower.
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
• Minimize customer downtime with accurate and efficient job planning and repairs. Effectively communicate with company personnel

Skills

Leadership

Communication

Supervisory skills

Microsoft Office

Microsoft SharePoint

Microsoft Dynamics AX 2012

Mechanical/Technical skills

Time management

Conflict resolution

Customer service

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft SharePoint

MS Dynamics AX 2012

Job description

Position Summary

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, quoting, parts availability, and manpower.
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
• Minimize customer downtown with accurate and efficient job planning and repairs. Effectively communicate with company personnel

The Power Systems Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 EPG technicians, while ensuring that customer needs are met at the highest level. This Supervisor position will be responsible for managing all Power Systems technicians. This position is a dynamic position and will require someone who is knowledgeable and or willing to learn about the Marine, EPG, and Truck Service business. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening, and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

Essential Responsibilities & Expectations

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, quoting, parts availability, and manpower.
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
• Minimize customer downtown with accurate and efficient job planning and repairs. Effectively communicate with company personnel

Qualifications

Education

High school diploma or the equivalent required.

Experience

• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Skills and Competencies

• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical / equipment repair skills

Job Training

• Microsoft Word and Excel -basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training

Safety Summary

Working Conditions

• Work is normally performed in a Service Department shop office or shop environment.
• Exposure to physical risk and all-weather conditions is associated with this position.

Physical Requirements

• Ability to speak, listen, write, and communicate effectively.
• Ability to grasp, stoop, kneel, and climb as required.
• Ability to safely list up to 75 lbs.

Job Hazards

• Risk of tripping, slipping, and falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Equal Opportunity Employer

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Experience

Required

• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Preferred

• Experience working as a Service Technician preferred.

Education

Required

• High School or Equivalent or better

Skills

Preferred

• Listening
• Computer
• Verbal Communication
• Written Communication
• Mechanical
• Technical
• Conflict Resolution
• Time Management
• Leadership

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.