Shop Supervisor - Earthmoving

Thompson Tractor Company, Inc.; Spanish Fort (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Thompson Tractor Company, Inc. in Alabama is seeking a Service Supervisor to lead a team of 5-15 technicians, ensuring high-quality service for customers and efficient shop operations.

You will support the Service Dispatcher and Advisor in daily tasks such as handling calls, producing quotations and estimates, opening and closing work orders, and dispatching field/service technicians. The role requires strong communication, planning, and mentoring skills, with emphasis on safety and teamwork.

Qualifications

• High school diploma or equivalent.
• Experience as a Service Technician preferred; basic PC skills (Word/Excel) and typing required.
• Proficient in Microsoft Office; strong communication and teamwork skills.

Responsibilities

• Coach and direct Service Department employees.
• Monitor and improve Technician performance.
• Plan jobs including quoting, parts availability, and manpower.
• Handle customer objections and communicate repair status.
• Maintain customer dialogue and monitor satisfaction and morale.
• Assign jobs to shop and dispatch field technicians.
• Ensure proper planning and efficient repairs to minimize downtime.

Skills

Communication

Microsoft Office Suite

Microsoft SharePoint

Microsoft Dynamics AX 2012

Technical/Repair Skills

Education

High school diploma or equivalent

Job description

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

Essential Responsibilities and Expectations

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary
• Minimize customer downtown with accurate and efficient job planning and repairs
• Effectively communicate with company personnel
• Assign jobs to shop technicians and dispatch field service technicians

Qualifications

Education: High school diploma or equivalent

Experience: Experience working as a Service Technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Skills and Competencies

• Telephone / verbal / written communication
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical/repair skills

Job Training

• Microsoft Word and Excel - basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training

Safety Summary

Work is normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.

Physical Requirements and Job Hazards

• Ability to speak, listen, read, write, and type effectively
• Ability to reach, kneel, grasp, stoop, and perform repetitive motions
• Ability to lift and carry items up to 75 pounds
• Ability to climb on and around heavy equipment
• Ability to drive during daytime and nighttime hours
• Exposure to potential tripping, slipping, and falling hazards
• Work in environments with job site-related hazards
• Exposure to driving-related hazards
• Ability to work effectively in stressful or high-pressure situations

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Behaviors

Leader - Inspires teammates to follow them

Education

High School or Equivalent (required)

Experience

Experience working as a service technician preferred. (required)

Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)

Skills

• Microsoft Office (required)
• Computer (required)
• Problem Solving (required)
• Verbal Communication (required)
• Results Oriented (required)
• Technical (required)
• Collaboration (required)
• Written Communication (required)
• Strategic Thinking (required)
• Relationship Building (required)
• Leadership (required)
• Mechanical (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.