Senior Service Team Lead & Dispatch Supervisor

Thompson Tractor Company, Inc.; Dothan (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Thompson Tractor Company, Inc. is seeking a Service Supervisor to lead a team of technicians in Dothan, Alabama. This role includes ensuring customer needs are met, monitoring technician performance, and effective communication with customers. Candidates must possess a high school diploma and have technical repair skills.

This position involves managing service orders, improving workflow, and requires skills in Microsoft Office. The work environment involves physical activity and may include exposure to various hazards.

Qualifications

• Experience working as a Service Technician preferred.
• Basic typing skills required for this position.

Responsibilities

• Coach and direct Service Department employees.
• Monitor and maintain Technician performance.
• Plan jobs, ensure parts availability, and handle quoting.
• Communicate effectively with Company Personnel.
• Assign jobs and dispatch field service technicians.

Skills

Telephone / verbal / written communication skills

Microsoft Office Suite

Microsoft SharePoint

Microsoft Dynamics AX 2012

Strong technical / equipment repair skills

Education

High school diploma or the equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Thompson Tractor Company, Inc. is seeking a Service Supervisor to lead a team of technicians in Dothan, Alabama. This role includes ensuring customer needs are met, monitoring technician performance, and effective communication with customers. Candidates must possess a high school diploma and have technical repair skills.

This position involves managing service orders, improving workflow, and requires skills in Microsoft Office. The work environment involves physical activity and may include exposure to various hazards.