Earthmoving Shop Supervisor - Lead & Optimize Field Service

Thompson-Tractor-Company; Spanish Fort (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Thompson Tractor is seeking a Service Supervisor in Alabama to lead a team of 5–15 technicians and support the Service Dispatcher and Service Advisor in daily tasks such as handling calls, producing quotations, opening and closing work orders, and dispatching field service staff.

The role emphasizes coaching, monitoring performance, ensuring proper job planning, parts availability, and effective communication with customers, while maintaining safety and productivity within a shop environment.

Qualifications

• High school diploma or equivalent.
• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Responsibilities

• Coach and direct Service Department employees.
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, quoting, parts availability, and manpower.
• Effectively handle customer objections and concerns.
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
• Minimize customer downtime with accurate and efficient job planning and repairs.
• Effectively communicate with company personnel.
• Assign jobs to shop technicians and dispatch field service technicians.

Skills

Microsoft Office Suite

Microsoft SharePoint

Microsoft Dynamics AX 2012

Strong technical/repair skills

Education

High school diploma or equivalent

Job description

Thompson Tractor is seeking a Service Supervisor in Alabama to lead a team of 5–15 technicians and support the Service Dispatcher and Service Advisor in daily tasks such as handling calls, producing quotations, opening and closing work orders, and dispatching field service staff.

The role emphasizes coaching, monitoring performance, ensuring proper job planning, parts availability, and effective communication with customers, while maintaining safety and productivity within a shop environment.