Earthmoving Shop Supervisor — Lead Tech Team & Service Excellence

Thompson Tractor Company; Daphne (AL); On-site; USD 52,000 - 72,000; Full time

Job summary

Thompson Tractor Company in Daphne, AL seeks a Service Supervisor to lead a 5-15 technician team in the service department. You will support the Service Dispatcher and Advisor by handling calls, quotes, and work orders, and by dispatching field and shop technicians.

You will coach staff, monitor performance, plan jobs, ensure parts and manpower, and maintain clear customer communication. This position offers growth and is an equal opportunity employer.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Service Technician preferred; computer skills required (Word/Excel).

Responsibilities

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain dialog with customer and inform repair status
• Monitor customer satisfaction and employee morale
• Minimize customer downtime with accurate job planning and repairs
• Assign jobs to shop technicians and dispatch field service technicians

Skills

Microsoft Word

Microsoft Excel

Microsoft Office

Verbal Communication

Written Communication

Leadership

Problem Solving

Collaboration

Technical

Mechanical

Education

High School Diploma or Equivalent

Tools

Microsoft SharePoint

Microsoft Dynamics AX 2012

Job description

Thompson Tractor Company in Daphne, AL seeks a Service Supervisor to lead a 5-15 technician team in the service department. You will support the Service Dispatcher and Advisor by handling calls, quotes, and work orders, and by dispatching field and shop technicians.

You will coach staff, monitor performance, plan jobs, ensure parts and manpower, and maintain clear customer communication. This position offers growth and is an equal opportunity employer.