Power Systems Field Service Lead

Ohio Cat; Perrysburg (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Credit union access

Life insurance

Disability coverage

Scholarships for spouses/children

Bonus potential

Job summary

Ohio Cat in Perrysburg, OH is seeking a Field Service Supervisor to prioritize and schedule commercial, industrial, and EPG service work in the field while delivering exceptional customer service. The role involves presenting accurate quotes, opening revenue and work orders, and building strong relationships with customers, technicians, and team members.

Ideal candidates bring a high school diploma (associate's preferred) with at least five years in field service operations and three years in

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• Five years of field service operations or similar experience.
• Three years of supervisory experience required.
• Knowledge of heavy equipment.
• Technical background with the products sold and serviced.

Responsibilities

• Prioritize and schedule field service work for commercial, industrial, and EPG.
• Present accurate quotes to customers and open revenue and work orders.
• Develop and maintain relationships with customers, technicians, and team members.
• Provide exceptional customer service in the field.

Skills

Motivation

Customer service mindset

Leadership

Communication skills

Computer skills

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CAT information retrieval systems

Job description

Ohio Cat in Perrysburg, OH is seeking a Field Service Supervisor to prioritize and schedule commercial, industrial, and EPG service work in the field while delivering exceptional customer service. The role involves presenting accurate quotes, opening revenue and work orders, and building strong relationships with customers, technicians, and team members.

Ideal candidates bring a high school diploma (associate's preferred) with at least five years in field service operations and three years in