Power Systems Field Service Supervisor

Ohio Machinery Co.; Perrysburg (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) match and employer contribution

Health insurance with HSA option

Dental & Vision insurance

Credit union membership

Life insurance and disability coverage

Educational scholarships for family

Job summary

Ohio CAT, a division of Ohio Machinery Co., seeks a Field Service Supervisor in Perrysburg, OH, to prioritize and schedule field service work for commercial, industrial, and EPG projects while delivering exceptional customer service. The role requires presenting accurate quotes, opening revenue/work orders, and building strong customer/tech team relationships.

The ideal candidate has five years in field service operations and at least three years of supervisory experience, with solid heavy

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• Five years of field service operations or similar experience.
• Three years of supervisory experience is required.
• Knowledge and understanding of heavy equipment.
• Must have prior industry knowledge and a technical background with the products that are sold and serviced.

Responsibilities

• Prioritize and schedule commercial, industrial, and EPG service work in the field.
• Present accurate quotes to customers, open revenue and work orders, and develop and maintain good relationships with customers, technicians, and other team members.

Skills

Field service operations

Supervisory experience

Heavy equipment knowledge

CAT information retrieval systems

Customer service

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Computer skills

Job description

Description

FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY:

The Field Service Supervisor is responsible for prioritizing and scheduling commercial, industrial, and EPG service work in the field, providing exceptional customer service. This individual will need to present accurate quotes to customers, open revenue and work orders, and develop and maintain good relationships with customers, technicians, and other team members.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.
• An associate's degree is preferred.
• Must have five years of field service operations or similar experience.
• Three years of supervisory experience is required.
• Knowledge and understanding of heavy equipment.
• Must have prior industry knowledge and a technical background with the products that are sold and serviced.

KEY COMPETENCIES:

• Must be a highly motivated individual.
• Must possess strong computer skills and understand CAT information retrieval systems.
• Excellent verbal and written communication, customer service, leadership, adaptability, organizational, and interpersonal skills are required.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, kneel, balance, and use hands to finger, feel, or operate objects. Occasionally, heavy lifting (up to 50 lbs.) is required. Driving motor vehicles and heavy equipment is occasionally required. Climbing stairs and ladders is occasionally required. Hand-eye coordination is necessary to operate equipment. Specific visual abilities required of this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.