Power Systems Field Service Supervisor

Ohio Cat; Perrysburg (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Credit union access

Life insurance

Disability coverage

Scholarships for spouses/children

Bonus potential

Job summary

Ohio Cat in Perrysburg, OH is seeking a Field Service Supervisor to prioritize and schedule commercial, industrial, and EPG service work in the field while delivering exceptional customer service. The role involves presenting accurate quotes, opening revenue and work orders, and building strong relationships with customers, technicians, and team members.

Ideal candidates bring a high school diploma (associate's preferred) with at least five years in field service operations and three years in

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• Five years of field service operations or similar experience.
• Three years of supervisory experience required.
• Knowledge of heavy equipment.
• Technical background with the products sold and serviced.

Responsibilities

• Prioritize and schedule field service work for commercial, industrial, and EPG.
• Present accurate quotes to customers and open revenue and work orders.
• Develop and maintain relationships with customers, technicians, and team members.
• Provide exceptional customer service in the field.

Skills

Motivation

Customer service mindset

Leadership

Communication skills

Computer skills

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CAT information retrieval systems

Job description

JOB SUMMARY:

The Field Service Supervisor is responsible for prioritizing and scheduling commercial, industrial, and EPG service work in the field, providing exceptional customer service. This individual will need to present accurate quotes to customers, open revenue and work orders, and develop and maintain good relationships with customers , technicians, and other team members.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.
• An associate's degree is preferred.
• Must have five years of field service operations or similar experience.
• Three years of supervisory experience is required.
• Knowledge and understanding of heavy equipment.
• Must have prior industry knowledge and a technical background with the products that are sold and serviced.

KEY COMPETENCIES:

• Must be a highly motivated individual.
• Must possess strong computer skills and understand CAT information retrieval systems.
• Excellent verbal and written communication, customer service, leadership, adaptability, organizational, and interpersonal skills are required.

EMPLOYEE BENEFITS:

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, kneel, balance, and use hands to finger, feel, or operate objects. Occasionally, heavy lifting (up to 50 lbs.) is required. Driving motor vehicles and heavy equipment is occasionally required. Climbing stairs and ladders is occasionally required. Hand-eye coordination is necessary to operate equipment. Specific visual abilities required of this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.