Post-Sales Solutions Specialist — Hybrid (Chicago)

UL Solutions; Chicago (IL); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Holidays observed

Job summary

UL Solutions is seeking a customer-focused professional to support our sales team in a hybrid Chicago-area role. You will manage post-sale activities, coordinate renewals, and ensure TIC certification timelines are met while delivering exceptional customer service.

Candidates should have 2+ years in customer service or inside sales, strong communication, and proficiency with MS Office and CRM software. Hybrid work arrangement and strong regional ties preferred.

Qualifications

• High school diploma.
• 2+ years of Customer Service and/or Inside Sales experience.
• Business acumen and a sufficient understanding of business sales processes.
• Highly organized and self-directed.
• Strong communication and administrative skills.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

Responsibilities

• Resolve customer inquiries and support UL's sales professionals.
• Follow up on inquiries and generate quotes.
• Develop cases and process orders as required.
• Collaborate with account owner on renewal strategy.
• Coordinate post-sale activities to meet TIC certification requirements.
• Serve as single point of contact for post-sale services and ongoing relationship support.
• Build trust and loyalty with customer contacts.
• Connect customer personnel to UL personnel when applicable.
• Support post-sale implementation and fulfilment teams.
• Escalate and communicate issues until resolved.
• Inform renewals and sales strategy.

Skills

Customer Service

Inside Sales

Business acumen

Organized

Communication

MS Office

CRM software

Education

High school diploma

Tools

CRM software

Job description

UL Solutions is seeking a customer-focused professional to support our sales team in a hybrid Chicago-area role. You will manage post-sale activities, coordinate renewals, and ensure TIC certification timelines are met while delivering exceptional customer service.

Candidates should have 2+ years in customer service or inside sales, strong communication, and proficiency with MS Office and CRM software. Hybrid work arrangement and strong regional ties preferred.