Sales Process Specialist

UL Solutions; Chicago (IL); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Holidays observed

Job summary

UL Solutions is seeking a customer-focused professional to support our sales team in a hybrid Chicago-area role. You will manage post-sale activities, coordinate renewals, and ensure TIC certification timelines are met while delivering exceptional customer service.

Candidates should have 2+ years in customer service or inside sales, strong communication, and proficiency with MS Office and CRM software. Hybrid work arrangement and strong regional ties preferred.

Qualifications

• High school diploma.
• 2+ years of Customer Service and/or Inside Sales experience.
• Business acumen and a sufficient understanding of business sales processes.
• Highly organized and self-directed.
• Strong communication and administrative skills.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

Responsibilities

• Resolve customer inquiries and support UL's sales professionals.
• Follow up on inquiries and generate quotes.
• Develop cases and process orders as required.
• Collaborate with account owner on renewal strategy.
• Coordinate post-sale activities to meet TIC certification requirements.
• Serve as single point of contact for post-sale services and ongoing relationship support.
• Build trust and loyalty with customer contacts.
• Connect customer personnel to UL personnel when applicable.
• Support post-sale implementation and fulfilment teams.
• Escalate and communicate issues until resolved.
• Inform renewals and sales strategy.

Skills

Customer Service

Inside Sales

Business acumen

Organized

Communication

MS Office

CRM software

Education

High school diploma

Tools

CRM software

Job description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL's sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

Responsibilities

• This is a Hybrid role requiring 3 days/week in a UL office.
• Preference will be given to candidates in Chicagoland area
• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.
• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

Qualifications

• High school diploma.
• 2+ years of Customer Service and/or Inside Sales experience
• Business acumen and a sufficient understanding of business sales processes.
• Highly organized and self-directed
• Strong communication and administrative skills.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

What you’ll experience working for ULS

UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a safer, sustainable world today - and tomorrow.

As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 2/17/2027.