Technical Support Team Lead — Hybrid

Antylia Scientific; Vernon Hills (IL); Hybrid; USD 65,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) company match

Paid Time Off

Job summary

Antylia Scientific is seeking a Supervisor, Technical Support in Vernon Hills, IL to lead a team delivering high-quality pre-sales and post-sales support in a hybrid environment. You will translate priorities into frontline execution, coach staff, manage queues and SLAs, and collaborate with Sales to drive revenue through great support and timely resolutions.

The role requires a Bachelor’s degree and 3–5+ years in technical support, with strong leadership, analytics, and CRM skills to boost

Qualifications

• Bachelor’s Degree required in scientific discipline or equivalent.
• 3–5+ years of experience in technical support.
• Demonstrated leadership responsibilities in current or previous role.

Responsibilities

• Leads and coaches a team of Technical Support representatives.
• Oversee queue performance, SLA adherence, and workflow management.
• Identify upsell opportunities and coordinate with Sales as needed.
• Prepare and monitor KPIs, scorecards, and performance reports.

Skills

Leadership

Coaching

Team management

Customer service

CRM tools

Microsoft Office

Education

Bachelor’s Degree

Tools

CRM/Contact Center Tools

MS Office

Job description

Antylia Scientific is seeking a Supervisor, Technical Support in Vernon Hills, IL to lead a team delivering high-quality pre-sales and post-sales support in a hybrid environment. You will translate priorities into frontline execution, coach staff, manage queues and SLAs, and collaborate with Sales to drive revenue through great support and timely resolutions.

The role requires a Bachelor’s degree and 3–5+ years in technical support, with strong leadership, analytics, and CRM skills to boost