Post-Sales Solutions Engineer — Onboarding & Renewals

LucidLink; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Stock options

Full health coverage

Job summary

LucidLink, a file streaming platform for large-file workflows, seeks a technically savvy customer success professional to guide onboarding, manage renewals, and lead API-based integrations. You will explain complex cloud architectures to engineers and executives, and drive successful deployments across global teams.

The role emphasizes proactive problem solving, strong communication, and a culture of integrity and innovation. A collaborative, fast-paced environment awaits.

Qualifications

• Experience onboarding customers and upgrading accounts.
• Proven ability to manage renewal and expansion tracking.
• Ability to guide customers on API/SDK integrations and cloud architectures.
• Familiarity with identity solutions including SSO, 2FA, and RBAC.
• Strong diagnostic skills and ability to explain complex tech to both engineers and executives.

Responsibilities

• Be the technical partner customers trust from signature to renewal.
• Get every account onboarded and upgraded cleanly, and resolve issues before escalation.
• Own renewal and expansion tracking and reduce avoidable escalations.
• Guide customers to integration approaches using APIs, SDKs, and cloud architectures.
• Lead conversations on SSO, 2FA, and role-based permissions with practical identity fluency.
• Diagnose complex issues methodically and explain technical material to engineers and executives.
• Tackle high-stakes problems that redefine global collaboration.

Skills

Onboarding

Renewals

API integration

SSO

RBAC

Troubleshooting

Executive comms

Job description

LucidLink, a file streaming platform for large-file workflows, seeks a technically savvy customer success professional to guide onboarding, manage renewals, and lead API-based integrations. You will explain complex cloud architectures to engineers and executives, and drive successful deployments across global teams.

The role emphasizes proactive problem solving, strong communication, and a culture of integrity and innovation. A collaborative, fast-paced environment awaits.