Post Sales Solutions Engineer (Fully Remote)

LucidLink; United States; Remote; USD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Flexible PTO

Stock options

Full health coverage

Zusammenfassung

LucidLink, a file streaming platform for large-file workflows, seeks a technically savvy customer success professional to guide onboarding, manage renewals, and lead API-based integrations. You will explain complex cloud architectures to engineers and executives, and drive successful deployments across global teams.

The role emphasizes proactive problem solving, strong communication, and a culture of integrity and innovation. A collaborative, fast-paced environment awaits.

Qualifikationen

• Experience onboarding customers and upgrading accounts.
• Proven ability to manage renewal and expansion tracking.
• Ability to guide customers on API/SDK integrations and cloud architectures.
• Familiarity with identity solutions including SSO, 2FA, and RBAC.
• Strong diagnostic skills and ability to explain complex tech to both engineers and executives.

Aufgaben

• Be the technical partner customers trust from signature to renewal.
• Get every account onboarded and upgraded cleanly, and resolve issues before escalation.
• Own renewal and expansion tracking and reduce avoidable escalations.
• Guide customers to integration approaches using APIs, SDKs, and cloud architectures.
• Lead conversations on SSO, 2FA, and role-based permissions with practical identity fluency.
• Diagnose complex issues methodically and explain technical material to engineers and executives.
• Tackle high-stakes problems that redefine global collaboration.

Kenntnisse

Onboarding

Renewals

API integration

SSO

RBAC

Troubleshooting

Executive comms

Jobbeschreibung

• Be the technical partner customers trust from signature to renewal.
• Get every account onboarded and upgraded cleanly, and resolve hard issues before they escalate.

Key objectives for success:

• Ensure customers are upgraded to the most recent version of LucidLink's products.
• Take new assigned customers through an onboarding call within 30 days of signing.
• Own and maintain renewal and expansion tracking and reduce avoidable escalations.
• Guide technical customers to integration approaches using APIs, SDKs, and cloud architecture.
• Lead conversations on SSO, 2FA, and role-based permissions with practical identity fluency.
• Diagnose complex issues methodically and explain technical material to engineers and executives.
• Tackle complex, high-stakes problems that redefine global collaboration.
• Be part of a values-led culture with integrity, innovation, and empathy.
• Enjoy flexible PTO, competitive salary, stock options, and full health coverage.

LucidLink

LucidLink is the file streaming platform for large-file workflows, giving teams and tools instant access to data in the cloud without downloads, syncing, or VPNs. Founded in 2016 by storage industry veterans, the company is a tight-knit team of 230+ builders serving more than 4,000 companies and 100,000 users worldwide.