Post-Sales Solutions Engineer | Renewal & Onboarding Expert

LucidLink; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Stock options

Full health coverage

Competitive salary

Job summary

LucidLink is seeking a Post Sales Solutions Engineer to be the technical partner from signature to renewal. You will onboard and upgrade accounts, resolve complex issues, and identify renewal risk early to drive expansion, turning customers into advocates.

The role supports UK or East Coast US time zones, requiring coverage across multiple geographies. You will guide customers through integrations, security considerations, and continuity planning while maintaining strong relationships with

Qualifications

• APIs, SDKs and integrations: Guides technical customers to the integration approach that fits their environment.
• Distributed storage and cloud architecture: Reasons through metadata vs. data separation, caching, and encryption trade-offs.
• Identity and access fluency: Leads conversations on SSO, 2FA, and RBAC in practice, not just scripts.
• Methodical troubleshooting: Diagnoses complex issues under pressure and knows when to seek help before escalation.
• Clear technical teaching: Explains technical material to engineers and executives, adapting depth live during training.
• Relationship ownership: Acts as the trusted technical contact on strategic accounts.
• Commercial awareness: Spots renewal risk and expansion potential within own book of renewals.
• Migration and continuity planning: Scopes migrations sized to customer infrastructure and risk tolerance.

Responsibilities

• Ensure customers are upgraded to the most recent version of LucidLink's products.
• New, assigned customers are taken through an onboarding call within 30 days of signing and verified in internal monitoring tools.
• Own and maintain renewal and expansion tracking for assigned accounts.
• Reduce/minimize avoidable escalations of technical support tickets.

Skills

APIs & integrations

Cloud architecture

Identity & access

Troubleshooting

Technical teaching

Relationship ownership

Commercial awareness

Migration planning

Job description

LucidLink is seeking a Post Sales Solutions Engineer to be the technical partner from signature to renewal. You will onboard and upgrade accounts, resolve complex issues, and identify renewal risk early to drive expansion, turning customers into advocates.

The role supports UK or East Coast US time zones, requiring coverage across multiple geographies. You will guide customers through integrations, security considerations, and continuity planning while maintaining strong relationships with