Post-Sales Operations Manager – Defense Tech (Remote)

Motorola Solutions Inc; Bentonville (AR); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

Job summary

Silvus Technologies is seeking a Customer Operations Manager to serve as the post-sales operational liaison between Silvus manufacturing and major North America customers, handling purchase orders, schedules, and delivery coordination to fit the customer's production roadmap.

The role requires travel to Silvus HQ in Los Angeles and across the continental U.S. to visit key customers. Remote work is possible depending on location, with up to 30% travel.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years in post-sales operations, account management, or technical project coordination.
• Strong ability to analyze production schedules, POs, and demand forecasts.
• Excellent communication between customer needs and manufacturing constraints.
• Experience with Oracle or similar ERP systems is a plus.

Responsibilities

• Serve as primary post-sale operations liaison for North America customers.
• Lead QBRs to report delivery performance and production roadmap alignment.
• Ingest and track production forecasts with demand planners and internal teams.
• Track and manage open purchase orders to ensure on-time delivery.
• Identify and escalate hardware defects, shipping issues, or field failures.
• Oversee the Return Merchandise Authorization (RMA) process.
• Perform other related duties as assigned.
• Travel up to 30% to Silvus HQ in Los Angeles and other U.S. visits.

Skills

Analytical thinking

Excellent communication

Post-sales operations experience

Education

Bachelor's degree in Operations, Supply Chain Management, Business, or related field

Tools

Microsoft Excel

Oracle ERP systems

Job description

Silvus Technologies is seeking a Customer Operations Manager to serve as the post-sales operational liaison between Silvus manufacturing and major North America customers, handling purchase orders, schedules, and delivery coordination to fit the customer's production roadmap.

The role requires travel to Silvus HQ in Los Angeles and across the continental U.S. to visit key customers. Remote work is possible depending on location, with up to 30% travel.