Post-Sales Customer Success Engineer - Storage & AI KV

Lightbits Labs Ltd.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Lightbits Labs Ltd. is seeking a Customer Success / Post-Sales Support Engineer to deploy and support our storage and AI KV cache technologies for enterprise customers.

You will resolve complex technical issues, train technical personnel, and serve as the Voice of the Customer to drive ongoing improvements. In this role you will collaborate with engineering, plan upgrades, validate deployments, guide customers on capacity planning, and help develop targeted training.

Qualifications

• Bachelor’s degree or equivalent experience required.
• At least 3 years in a customer-facing technical role.
• Strong Linux admin and Shell scripting skills.
• Hands-on storage experience and hardware troubleshooting.

Responsibilities

• Lead post-sales and customer success activities with enterprise customers.
• Collaborate with internal engineering to develop solutions based on customer use cases.
• Help improve product supportability, quality, and internal processes.

Skills

Customer support

Customer centricity

Problem solving

Storage hardware

Linux scripting

Networking

Support processes

Communication

Team player

Willing to travel

Python

Security tools

Benchmarking tools

Education

Bachelor’s degree in CS/Software/EE

Job description

Lightbits Labs Ltd. is seeking a Customer Success / Post-Sales Support Engineer to deploy and support our storage and AI KV cache technologies for enterprise customers.

You will resolve complex technical issues, train technical personnel, and serve as the Voice of the Customer to drive ongoing improvements. In this role you will collaborate with engineering, plan upgrades, validate deployments, guide customers on capacity planning, and help develop targeted training.