Senior Customer Support Engineer – AI Data Infrastructure

VAST Data; Lehi (UT); On-site; USD 80,000 - 100,000; Full time

Job summary

VAST Data in Lehi, Utah, is seeking a Customer Support Engineer to enhance their customer experience. The role involves solving technical issues, supporting installations and upgrades, and building strong customer relationships.

The ideal candidate should have over 5 years of experience in complex storage solutions, excellent communication skills, and knowledge of Linux systems. This opportunity allows for significant impact within a fast-paced, innovative environment.

Qualifications

• 5+ years in customer-facing pre-sale/post-sale positions.
• Experience with complex storage solutions.
• Knowledge in enterprise IT infrastructure.

Responsibilities

• Respond to customer technical issues promptly.
• Assist in installing, upgrading, and maintaining systems.
• Manage workload to balance KPIs and customer satisfaction.

Skills

Customer-facing roles

Linux system administration

Bash scripting

Networking knowledge

File systems and NAS implementation

Excellent communication skills

Ability to travel

Education

MS or B.Sc. in CS, CE, EE or related fields

Job description

VAST Data in Lehi, Utah, is seeking a Customer Support Engineer to enhance their customer experience. The role involves solving technical issues, supporting installations and upgrades, and building strong customer relationships.

The ideal candidate should have over 5 years of experience in complex storage solutions, excellent communication skills, and knowledge of Linux systems. This opportunity allows for significant impact within a fast-paced, innovative environment.