Remote Enterprise Storage Success Engineer (Post-Sales)

Lightbits

United States

Remote

USD 120,000 - 180,000

Full time

8 days ago

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Job summary

Lightbits is seeking a customer-focused technical support engineer to help enterprise customers deploy and operate distributed block storage and AI cache technologies. You will work closely with engineering to translate field feedback into product improvements and deliver hands-on guidance.

The role combines post-sales troubleshooting, deployment guidance, customer training, and collaboration with internal teams.

Qualifications

At least three years in customer-facing technical support, systems engineering, or a post-sales role.
Practical experience with enterprise storage systems and server hardware troubleshooting.
Strong Linux administration and shell scripting skills.
Solid understanding of networking (Ethernet and TCP).
Strong debugging ability and familiarity with enterprise support workflows (tickets, monitoring).
Clear written and verbal communication, collaboration, and ability to work independently.

Responsibilities

Diagnose customer issues and coordinate solutions with internal engineering teams.
Install and configure storage clusters, validate networking and storage settings, and document operating baselines.
Advise on capacity planning, performance monitoring, and automation integrations (e.g., Ansible).
Plan and validate software upgrades, OS updates, and security patches.
Create and deliver training for customer technical teams and share knowledge internally.
Contribute small features, enhancements, or fixes based on customer needs and field observations.