Customer Success (post-sales) Engineer

Lightbits; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Lightbits is seeking a customer-focused technical support engineer to help enterprise customers deploy and operate distributed block storage and AI cache technologies. You will work closely with engineering to translate field feedback into product improvements and deliver hands-on guidance.

The role combines post-sales troubleshooting, deployment guidance, customer training, and collaboration with internal teams.

Qualifications

• At least three years in customer-facing technical support, systems engineering, or a post-sales role.
• Practical experience with enterprise storage systems and server hardware troubleshooting.
• Strong Linux administration and shell scripting skills.
• Solid understanding of networking (Ethernet and TCP).
• Strong debugging ability and familiarity with enterprise support workflows (tickets, monitoring).
• Clear written and verbal communication, collaboration, and ability to work independently.

Responsibilities

• Diagnose customer issues and coordinate solutions with internal engineering teams.
• Install and configure storage clusters, validate networking and storage settings, and document operating baselines.
• Advise on capacity planning, performance monitoring, and automation integrations (e.g., Ansible).
• Plan and validate software upgrades, OS updates, and security patches.
• Create and deliver training for customer technical teams and share knowledge internally.
• Contribute small features, enhancements, or fixes based on customer needs and field observations.

Skills

Customer-facing support

Linux administration

Shell scripting

Networking (Ethernet, TCP)

Debugging

Communication

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

Ansible

Job description

Role overview

Support enterprise customers as they deploy and operate distributed block storage and AI cache technologies. The role combines post-sales troubleshooting, deployment guidance, customer training, and close work with engineering to turn field feedback into product improvements.

Responsibilities

• Diagnose customer issues and coordinate solutions with internal engineering teams.
• Install and configure storage clusters, validate networking and storage settings, and document operating baselines.
• Advise on capacity planning, performance monitoring, and automation integrations such as Ansible.
• Plan and validate software upgrades, operating system updates, and security patches.
• Create and deliver training for customer technical teams, and share operational knowledge internally.
• Contribute small features, enhancements, or fixes based on customer needs and field observations.

Requirements

• At least three years in customer-facing technical support, systems engineering, or a post-sales role.
• Practical experience with enterprise storage systems and server hardware troubleshooting.
• Strong Linux administration and shell scripting skills, plus a solid understanding of networking such as Ethernet and TCP.
• Strong debugging ability and familiarity with enterprise support workflows, including tickets and proactive monitoring.
• Clear written and verbal communication, a collaborative approach, and the ability to work independently.
• Willingness to travel as needed.

Nice to have

• Python or another scripting language.
• Familiarity with system security and performance benchmarking or monitoring tools.
• A relevant bachelor's degree or equivalent experience.

Benefits and work setup

• Remote role based in the United States; Eastern Time Zone candidates are preferred.