Customer Success (post-sales) Engineer

Lightbits Labs Ltd.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Lightbits Labs Ltd. is seeking a Customer Success / Post-Sales Support Engineer to deploy and support our storage and AI KV cache technologies for enterprise customers.

You will resolve complex technical issues, train technical personnel, and serve as the Voice of the Customer to drive ongoing improvements. In this role you will collaborate with engineering, plan upgrades, validate deployments, guide customers on capacity planning, and help develop targeted training.

Qualifications

• Bachelor’s degree or equivalent experience required.
• At least 3 years in a customer-facing technical role.
• Strong Linux admin and Shell scripting skills.
• Hands-on storage experience and hardware troubleshooting.

Responsibilities

• Lead post-sales and customer success activities with enterprise customers.
• Collaborate with internal engineering to develop solutions based on customer use cases.
• Help improve product supportability, quality, and internal processes.

Skills

Customer support

Customer centricity

Problem solving

Storage hardware

Linux scripting

Networking

Support processes

Communication

Team player

Willing to travel

Python

Security tools

Benchmarking tools

Education

Bachelor’s degree in CS/Software/EE

Job description

Home / Careers / Customer Success (post-sales) Engineer

Customer Success (post-sales) Engineer

We are looking for a talented and driven Customer Success / Post-Sales Support Engineer to join our innovative, high-performing team. In this role, you will help deploy and support our cutting-edge Storage and AI KV cache technologies, directly impacting the day-to-day experience of our enterprise customers.

You will be responsible for resolving complex technical challenges, mitigating risks, training technical personnel, and acting as the Voice of the Customer within Lightbits. If you thrive on collaboration, love solving intricate technical problems, and are passionate about driving customer success, we want to talk to you.

Responsibilities

• Customer Technical Support: Lead post-sales and customer success activities, partnering directly with customers to diagnose and resolve complex technical issues.
• Engineering Collaboration: Analyze diverse customer use cases and partner closely with internal engineering groups to develop unique solutions, ensuring an exceptional, customer-obsessed experience.
• Product Improvement: Leverage field insights and technical expertise to continuously improve Lightbits’ product supportability, quality, and internal processes.
• Infrastructure Guidance: Provide expert guidance to customers on capacity planning, performance monitoring, and integration with automation frameworks (e.g., Ansible).
• Lifecycle Management: Plan, validate, and oversee Lightbits software upgrades, OS updates, and security patches.
• Deployment & Baseline: Install and configure Lightbits clusters, validate networking and storage settings, and document clear operational baselines.
• Knowledge Sharing: Develop, update, and deliver targeted training sessions for customer technical teams, while actively contributing to internal team knowledge.
• Feature Development & Enhancements: Collaborate directly with core engineering teams to design, write, and implement small product features, enhancements, and bug fixes driven by customer feedback and field requirements.

Desired Skills and Experience

• Experience: At least 3 years of relevant experience in a customer-facing technical support, systems engineering, or post-sales role.
• Customer Centricity: Proven track record of working with external enterprise customers, featuring a positive attitude, high availability, and strong engagement.
• Problem-Solving: Exceptional debugging and troubleshooting skills with the ability to solve complex problems independently in a fast-paced environment.
• Storage & Hardware: Hands-on experience working with enterprise storage systems and troubleshooting server hardware issues.
• Linux & Scripting: Strong proficiency in Linux operating system administration and Shell scripting.
• Networking: Deep understanding of networking technologies and protocols (e.g., Ethernet, TCP).
• Support Operations: Solid understanding of enterprise support workflows, including ticket handling, proactive monitoring, and support metrics.
• Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts clearly.
• Team work: A collaborative team-player mindset, paired with a strong ability to self-manage and work independently.
• Travel: Readiness and willingness to travel as needed.
• Preferred (Plus) Skills:
  • Proficiency with Python or other scripting languages.
  • Familiarity with system security tools and performance benchmarking/monitoring tools.
• Education: Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or a related field (or equivalent commensurate experience).