Post-Delivery Sustainment Program Lead

Saab AB; Town of Richland (NY); On-site; USD 102,000 - 132,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with employer contributions

Tuition assistance

Paid time off and holidays

Stock purchase opportunities

Disability coverage

Job summary

Saab AB is seeking a Post-Delivery Program Manager to oversee sustainment activities for multiple DoD products after hardware delivery. You will be the main liaison for post-delivery efforts, coordinating with program leadership, customers, and Saab teams to ensure performance objectives are met.

The role emphasizes leadership, cross-functional coordination, and a focus on quality, risk mitigation, and continuous improvement.

Qualifications

• Bachelor’s degree in Engineering, Business, or related discipline with 5+ years of relevant experience.

Responsibilities

• Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders as appropriate.
• Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance in support of PDPM CAM responsibilities.
• Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management.
• Manage spares and repair quoting, order management, and service contract proposals for integration efforts, on-site testing and troubleshooting support, and training activities.
• Coordinate service event planning and execution with the Technical Support Manager, customers, Saab engineers, and field technicians, ensuring required parts and materials are available in advance.
• Support field technicians during service events by coordinating additional parts for troubleshooting and facilitating follow-up discussions with appropriate Saab team members.
• Coordinate spares and repairs with cross-functional teams, including Contracts, Finance, Configuration Management, Supply Chain, Manufacturing, Engineering, and Test.
• Track on-time delivery and other key program metrics, ensuring cost, schedule, and quality objectives are managed across sustainment activities.
• Participate in Saab's financial planning cycles by providing revenue forecasts and order projection feedback.
• Analyze failure trends to drive improvements, request RCCA reports, communicate findings to customers, and identify and mitigate customer inventory risks.
• Complete system handovers with the appropriate Production Program Manager to ensure a clear transition of responsibilities and relevant information.
• Develop customer reports aligned with the customer's model and present program updates during formal Saab and customer PMRs.
• Ensure compliance with Saab SOPs and identify opportunities for process improvement.
• Travel up to 15% annually, both domestically and internationally.

Skills

Project Management

Leadership

Cross-functional coordination

MS Office (Word Visio Excel Project PP

Communication

Risk management

Continuous improvement

Cross-functional influence

Security Clearance

Education

Bachelor’s degree in Engineering, Business, or related field

Master’s degree

Job description

Saab AB is seeking a Post-Delivery Program Manager to oversee sustainment activities for multiple DoD products after hardware delivery. You will be the main liaison for post-delivery efforts, coordinating with program leadership, customers, and Saab teams to ensure performance objectives are met.

The role emphasizes leadership, cross-functional coordination, and a focus on quality, risk mitigation, and continuous improvement.