Post-Delivery Sustainment Program Lead

Saab AB; Mallory (NY); On-site; USD 102,000 - 132,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

8 paid holidays

401(k) with employer contributions

Tuition assistance

Wellness programs and employee support

Stock purchase opportunities

Disability coverage

Job summary

Saab, Inc. seeks a Post-Delivery Program Manager to oversee sustainment activities for multiple DoD products post-delivery.

You will coordinate with leadership, customers, and Saab teams through the lifecycle of fielded systems, driving quality, risk mitigation, and continuous improvement. The role requires leadership across depot and customer support, spares and repairs management, service events coordination, and detailed program metrics tracking.

Qualifications

• Bachelor’s degree in Engineering, Business, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of experience.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint.
• Strong organizational, multitasking, and time management skills.
• Ability to thrive in a fast-paced, decentralized environment.
• Understanding of quality and continuous improvement concepts, including Lean and Six Sigma.
• Strong oral and written communication skills.
• Ability to drive and influence cross-functional teams without direct authority.
• Must currently hold a Secret Security Clearance.

Responsibilities

• Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders.
• Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, resource planning, and cost and schedule performance.
• Manage Basic Order Agreements between Saab and customers, including quoting, PO reviews, and Task Order Management.
• Manage spares and repair quoting, order management, and service contract proposals for integration efforts, on-site testing and training activities.
• Coordinate service event planning and execution with the Technical Support Manager, customers, Saab engineers, and field technicians.
• Support field technicians during service events by coordinating parts and follow-up discussions with Saab teams.
• Coordinate spares and repairs with Contracts, Finance, CM, Supply Chain, Manufacturing, Engineering, and Test.
• Track on-time delivery and key program metrics; manage cost, schedule, and quality objectives.
• Participate in Saab's financial planning cycles by providing revenue forecasts and order projection feedback.
• Analyze failure trends to drive improvements and communicate RCCA findings to customers.

Skills

Collaborative teamwork

Project management

MS Office

Communication skills

Organizational skills

Lean Six Sigma

Cross-functional influence

Secret clearance

Education

Bachelor’s degree in Engineering, Business, or related discipline

Master’s degree with 3+ years experience

Job description

Saab, Inc. seeks a Post-Delivery Program Manager to oversee sustainment activities for multiple DoD products post-delivery.

You will coordinate with leadership, customers, and Saab teams through the lifecycle of fielded systems, driving quality, risk mitigation, and continuous improvement. The role requires leadership across depot and customer support, spares and repairs management, service events coordination, and detailed program metrics tracking.