Post-Delivery Sustainment Program Lead

Saab AB; Vernon Center (NY); On-site; USD 102,000 - 132,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with employer contributions

Tuition assistance

Job summary

Saab, Inc. is seeking a Post-Delivery Program Manager to oversee sustainment activities for multiple products after hardware delivery to DoD customers.

You will act as the main liaison for post-delivery tasks, guiding cross-functional Saab teams through lifecycle events and ensuring performance, quality, and timely execution. Responsibilities include leading depot and customer support, managing orders and spares, coordinating service events, and monitoring key metrics.

Qualifications

• Bachelor’s degree in Engineering, Business, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of experience, or an equivalent combination of education and experience.
• Experience working in a collaborative team environment and in Project Management.
• Must currently hold a Secret Security Clearance.

Responsibilities

• Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders as appropriate.
• Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance in support of PDPM CAM responsibilities.
• Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management.
• Manage spares and repair quoting, order management, and service contract proposals for integration efforts, on-site testing and troubleshooting support, and training activities.
• Coordinate service event planning and execution with the Technical Support Manager, customers, Saab engineers, and field technicians, ensuring required parts and materials are available in advance.
• Support field technicians during service events by coordinating additional parts for troubleshooting and facilitating follow-up discussions with appropriate Saab team members.
• Coordinate spares and repairs with cross-functional teams, including Contracts, Finance, Configuration Management, Supply Chain, Manufacturing, Engineering, and Test.
• Track on-time delivery and other key program metrics, ensuring cost, schedule, and quality objectives are managed across sustainment activities.
• Participate in Saab's financial planning cycles by providing revenue forecasts and order projection feedback.
• Analyze failure trends to drive improvements, request RCCA reports, communicate findings to customers, and mitigate customer inventory risks.
• Complete system handovers with the appropriate Production Program Manager to ensure a clear transition of responsibilities and relevant information.
• Develop customer reports aligned with the customer's model and present program updates during formal Saab and customer PMRs.
• Ensure compliance with Saab SOPs and identify opportunities for process improvement.
• Travel up to 15% annually, both domestically and internationally.

Skills

Project Management

Strong communication

Cross-functional collaboration

Leadership

Organization & time management

Security clearance

Education

Bachelor’s degree in Engineering/Business

Master’s degree

Tools

Word

Visio

Excel

Project

PowerPoint

Job description

Saab, Inc. is seeking a Post-Delivery Program Manager to oversee sustainment activities for multiple products after hardware delivery to DoD customers.

You will act as the main liaison for post-delivery tasks, guiding cross-functional Saab teams through lifecycle events and ensuring performance, quality, and timely execution. Responsibilities include leading depot and customer support, managing orders and spares, coordinating service events, and monitoring key metrics.