Post-Closing Service & Quality Manager

M/I Homes; Naperville (IL); On-site; USD 33,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

401(k) plan

Job summary

M/I Homes is seeking an inspector to perform post-construction inspections and related duties in Naperville. The role ensures customer satisfaction by verifying warranties and company standards for completed homes.

The position offers an hourly wage with overtime eligibility and a quarterly bonus possible at management's discretion based on division and candidate performance. We provide a comprehensive benefits package and the opportunity to grow within a national homebuilder.

Qualifications

• High school graduate with basic academic and practical skills.
• One to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Responsibilities

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• May complete work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Assist in special projects as requested and perform additional duties as required.

Skills

Computers & software

Written communication

Customer service

Education

High school diploma

Job description

M/I Homes is seeking an inspector to perform post-construction inspections and related duties in Naperville. The role ensures customer satisfaction by verifying warranties and company standards for completed homes.

The position offers an hourly wage with overtime eligibility and a quarterly bonus possible at management's discretion based on division and candidate performance. We provide a comprehensive benefits package and the opportunity to grow within a national homebuilder.