Post-Closing Service Manager

M/I Homes, Inc.; Fort Myers, Northern (FL, KY); Ibrido; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

401(k) options

Profit sharing plan

Employee home purchase plan

Descrizione del lavoro

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. A Service Inspector position in Fort Myers, FL inspects and repairs completed homes to uphold warranties and company standards, while coordinating with subcontractors to meet customer needs.

The role requires a high school diploma and up to five years in related service or construction fields. A customer-focused, detail-oriented candidate with solid communication skills will excel in this environment

Competenze

• High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training.
• Related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Mansioni

• Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.
• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• May complete work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Assist in special projects as requested and perform additional duties as required.

Conoscenze

Computer

Written & Verbal

Customer Service

Formazione

High school diploma

Descrizione del lavoro

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. A Service Inspector position in Fort Myers, FL inspects and repairs completed homes to uphold warranties and company standards, while coordinating with subcontractors to meet customer needs.

The role requires a high school diploma and up to five years in related service or construction fields. A customer-focused, detail-oriented candidate with solid communication skills will excel in this environment