Post-Closing Home Service Manager

M/I Homes; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

M/I Homes is seeking an inspector to perform inspections and repairs on completed homes, ensuring warranty compliance and customer satisfaction across our Raleigh area portfolio.

The role involves coordinating with subcontractors, initiating service orders, and maintaining quality standards per company policies. A strong customer-service mindset and basic construction knowledge are essential for success.

Qualifications

• High school graduate with 1–5 years of related work experience and/or training.
• Related supervisory experience preferred.
• Knowledge of home building industry within customer service requirements and construction processes is a plus.

Responsibilities

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• May complete work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Assist in special projects as requested and perform additional duties as required.

Skills

Computer proficiency

Written & verbal communication

Customer service

Education

High school diploma

Job description

M/I Homes is seeking an inspector to perform inspections and repairs on completed homes, ensuring warranty compliance and customer satisfaction across our Raleigh area portfolio.

The role involves coordinating with subcontractors, initiating service orders, and maintaining quality standards per company policies. A strong customer-service mindset and basic construction knowledge are essential for success.