Customer Care Lead - Post-Closing & Service

M/I Homes; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Paid holidays

Paid parental leave

401(k) plan

Profit sharing

Employee home purchase plan

Job summary

M/I Homes is seeking a responsible professional to perform inspections and repairs on completed homes under warranty, ensuring customer satisfaction and adherence to company policies.

The role involves coordinating subcontractors, scheduling service work orders, and maintaining vehicle inventories while contributing to process improvements and ongoing quality. Strong communication and organizational skills are essential.

Qualifications

• High school diploma with basic academic and practical skills.

Responsibilities

• Performs PCCV and inspections per company standards.
• Schedules subcontractors and coordinates on-site work; resolves issues.
• Directs subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories and tools.
• Participates in departmental meetings to discuss service issues and improve performance.

Skills

Computer

Written & Verbal

Customer Service

Education

High school diploma

Job description

M/I Homes is seeking a responsible professional to perform inspections and repairs on completed homes under warranty, ensuring customer satisfaction and adherence to company policies.

The role involves coordinating subcontractors, scheduling service work orders, and maintaining vehicle inventories while contributing to process improvements and ongoing quality. Strong communication and organizational skills are essential.