Post-Closing Service Manager

M/I Homes; Naples (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Paid holidays

Paid parental leave

401(k) options

Profit sharing plan

Employee home purchase plan

and more

Job summary

M/I Homes seeks a Field Inspector to perform inspections and repairs on completed homes, ensuring quality, warranty compliance, and customer satisfaction.

Responsibilities include coordinating with subcontractors, tracking work orders, and maintaining craftsmanship standards across Naples and surrounding markets; travel may be involved as needed.

Ideal candidates have a high school diploma and 1–5 years in home building or customer service, with strong communication and problem-solving skills.

Qualifications

• High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Responsibilities

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• May complete work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Assist in special projects as requested and perform additional duties as required.

Skills

Computer

Written & Verbal

Customer Service

Education

High school diploma

Job description

M/I Homes seeks a Field Inspector to perform inspections and repairs on completed homes, ensuring quality, warranty compliance, and customer satisfaction.

Responsibilities include coordinating with subcontractors, tracking work orders, and maintaining craftsmanship standards across Naples and surrounding markets; travel may be involved as needed.

Ideal candidates have a high school diploma and 1–5 years in home building or customer service, with strong communication and problem-solving skills.