Post-Closing Service Manager

M/I Homes Inc.; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

401(k) options

Profit sharing

Employee stock purchase plan

Employee home purchase plan

Job summary

M/I Homes Inc. is seeking a field technician to perform inspections and repairs on completed homes, ensuring adherence to warranties and company policies. The role focuses on customer satisfaction through quality work and timely service.

Responsibilities include coordinating subcontractors, scheduling work orders, and maintaining tools and vehicles, with opportunities to contribute to special projects and process improvements.

Qualifications

• High school diploma plus 1–5 years in related work or training.
• Knowledge of home building processes and customer service requirements.
• Proficient with computers and software.

Responsibilities

• Conduct post-closing inspections and repairs to meet warranties and company policies.
• Coordinate with subcontractors to schedule and complete work.
• Direct and supervise subcontractors to ensure quality and efficiency.
• Maintain vehicle inventories and necessary equipment.
• Attend departmental meetings to discuss service issues and improve workflow.
• Assist in special projects as requested.

Skills

Computer skills

Written communication

Customer service

Education

High school diploma or equivalent

Job description

M/I Homes Inc. is seeking a field technician to perform inspections and repairs on completed homes, ensuring adherence to warranties and company policies. The role focuses on customer satisfaction through quality work and timely service.

Responsibilities include coordinating subcontractors, scheduling work orders, and maintaining tools and vehicles, with opportunities to contribute to special projects and process improvements.