Customer Care Manager

M/I Homes, Inc.; Columbus (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Holidays

Parental leave

401(k)

Profit sharing

Employee stock purchase plan

Employee home purchase plan

Job summary

M/I Homes, Inc. is seeking an on-site Inspection and Service Technician to perform inspections and repairs for completed homes, ensuring adherence to warranties and company policies while delivering high customer satisfaction.

You will schedule and coordinate with subcontractors, manage work orders, and help maintain service quality and workflow while supporting the field service team.

Qualifications

• High school diploma or equivalent with basic academic and practical skills.
• 1–5 years of related work experience and/or training; supervisory experience preferred.
• Knowledge of home building industry within customer service and construction processes.

Responsibilities

• Performs Post Closing Customer Visits (PCCV) and other inspections as per standards.
• May complete work orders to meet customer needs and provide on-site problem solving.
• Contacts and schedules subcontractors to perform work as required.
• Initiates service work orders, sets appointments, and monitors progress and quality of work.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including materials and equipment.
• Participates in meetings to discuss service issues and increase workflow efficiency.
• Assist in special projects and perform additional duties as required.

Skills

Computer skills

Communication

Customer Service

Education

High school diploma

Job description

Job Summary

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• May complete work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Assist in special projects as requested and perform additional duties as required.

Minimum Education and Experience

High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Skills

• Proficient in using computers and various software applications
• Written & verbal communication
• Customer Service

Work Conditions

• Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
• Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.